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Shipping methods

Online shop www.optics-trade.eu offers shipping of products worldwide. Worldwide REALLY means everywhere in the world. Customers can choose among different shipping methods during the checkout procedure. When the order is shipped, customers receive an email with information about the date of shipping or they receive the tracking information of the parcel. The price of shipping depends on the following parameters:

Parcel size
Shipping method
Address Country

Shipping possibilities offered by www.optics-trade.eu will be explained in detail in the following paragraphs:

Regular Post

Regular Post - Mounts

Method available for product groups: Mounts
Parcel tracking: Regular Post tracking
Insurance: included
Cash on Delivery: yes (Slovenia, Croatia only)

Prices of shipping:

Slovenia (1-2 days)	5.00 EUR
Europe (8-10 days)	9.90 EUR
Rest of the world (10-30 days)	14.90 EUR

Regular Post

Method available for product groups: Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Red Dot Sights, Accessories
Parcel tracking: Regular Post tracking
Insurance: included (EU up to 4200.00 EUR)
Cash on Delivery: yes (Slovenia, Croatia only)

Prices of shipping:

Slovenia (1-2 days)	5.00 EUR
Croatia (2-4 days)	9.90 EUR
Europe (8-10 days)	19.90 EUR
Bosnia and Herzegovina, Switzerland, Serbia, Montenegro, Macedonia (10-15 days)	29.90 EUR
Rest of the World (10-30 days)	49.90 EUR

UPS

UPS Express Envelope

Method available for product groups: Mounts
Parcel tracking: UPS tracking
Insurance: included

Prices of shipping:

Europe (2-3 days)

16.90 EUR

UPS Standard

Method available for product groups: Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories, Telescopes
Parcel tracking: UPS tracking
Insurance: included
Cash on Delivery: yes

Prices of shipping:

Optics		Telescopes
Europe (4-6 days)	19.90 EUR	Europe (4-6 days)	99.90 EUR

UPS Express Saver

Method available for product groups: Mounts, Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories, Telescopes
Parcel tracking: UPS tracking
Insurance: included
Cash on Delivery: only in EU

Prices of shipping:

Mounts		Optics
Europe (1-2 days)	19.90 EUR	Europe (1-2 days)	49.90 EUR
USA (1-3 days)	19.90 EUR	USA (1-3 days)	35.90 EUR
Rest of the World (4-6 days)	19.90 EUR	Rest of the World (4-6 days)	69.90 EUR
Telescopes
USA (5-7 days)	149.90 EUR
Rest of the World (7-9 days)	149.90 EUR

UPS Express Saver with all Customs fees included

When choosing this shipping method, Optics Trade takes care of all import duties and taxes that would otherwise be a responsibility of the customer. You’ll receive the order to your doorstep; no hassling with add-on customs charges and unexpected paperwork is required. The final value of pre-paid VAT and customs fees will be visible at the checkout and is individually calculated in accordance to the value and type of articles that you have selected.

Method available for product groups: Mounts, Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories
Parcel tracking: UPS tracking
Insurance: included

Prices of shipping:

United Kingdom (1-3 days)	49.90 EUR
Canada, USA (1-3 days)	69.90 EUR
Australia, New Zealand (7-9 days)	99.90 EUR

GLS

Method available for product groups: Mounts, Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories
Parcel tracking: GLS tracking
Insurance: included

Prices of shipping:

Europe (4-7 days)

29.90 EUR

DPD

Method available for product groups: Mounts, Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories
Parcel tracking: DPD tracking
Insurance: included

Prices of shipping:

Slovenia (1-2 days)	19.90 EUR
Europe (4-6 days)	24.90 EUR

DHL

Method available for product groups: Mounts, Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories, Telescopes
Parcel tracking: DHL tracking
Insurance: included

Prices of shipping:

Mounts and Optics		Telescopes
Europe (1-3 days), USA (4-6 days)	99.90 EUR	All Countries (10-15 days)	199.90 EUR
Rest of the World (4-6 days)	149.90 EUR

FEDEX

FedEx MailService

Method available for product groups: Mounts
Parcel tracking: FEDEX tracking
Insurance: included

Prices of shipping:

Europe, USA (1-3 days)	19.90 EUR
Rest of the World (6-8 days)	19.90 EUR

FedEx Economy

Method available for product groups: Mounts, Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories, Telescopes
Parcel tracking: FEDEX tracking
Insurance: included

Prices of shipping:

Mounts and Optics		Telescopes
Europe (4-6 days)	29.90 EUR	All Countries (10-15 days)	119.90 EUR
Rest of the World (6-8 days)	29.90 EUR

FedEx Priority

Mounts and Optics		Telescopes
Slovenia (1-3 days)	35.90 EUR	All Countries (10-15 days)	149.90 EUR
Europe (1-3 days)	59.90 EUR
USA (1-3 days)	39.90 EUR
Rest of the World (4-6 days)	79.90 EUR

FedEx with all Customs fees included

Method available for product groups: Mounts, Binoculars, Spotting Scopes, Rifle Scopes, Rangefinders, Dot Sights, Accessories
Parcel tracking: FEDEX tracking
Insurance: included

Prices of shipping:

United Kingdom (3-5 days)	49.90 EUR
Canada, USA (1-3 days)	69.90 EUR
Australia, New Zealand (4-6 days)	99.90 EUR

Payment methods

Cash on Delivery

We offer the possibility of cash on delivery in EU only when UPS shipping services are used. UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you. If UPS cannot collect the payment after three attempts, the package will be returned.

Money Transfer (via Proforma invoice)

Money transfer in a form of Bank transfer is also a payment method we offer to our customers. Customers go through all the usual steps with their order but at the final checkout page they choose Money transfer as their preferred payment method. We then form a PDF Proforma invoice which carries all the information needed for a Bank transfer. Our Company information, IBAN, Swift/BIC code and Bank address is on the Proforma invoice. As soon as the funds are received in our account we proceed with the order and the order is processed the same way as if the payment was made by any other method.

Credit Cards

Credit Card payments are possible with the following credit cards: VISA, VISA Electron, MasterCard, AMEX, Diners, JCB and Maestro. When an order is completed at the checkout page and this payment method is selected, customers are redirected to Activa secured page, where they can input their credit card information and complete the payment. Individual steps of such payment can be seen below. We make sure that all the pages where you are exposing your confidential information are encrypted and secured for your safety.

Payment by installments (American Express or Dinners)

Payment by installments are possible with the following credit cards: Diners and American Express. When an order is completed at the checkout page and this payment method is selected, customers are redirected to Activa secured page, where they can input their credit card information and complete the payment. One of the fields in the payment procees is including the number of installments. We make sure that all the pages where you are exposing your confidential information are encrypted and secured for your safety.

PayPal

PayPal is currently one of the most trustworthy and popular payment method for online purchases. PayPal is safe and easy-to-use and for these simple reasons, it is one of the most popular payment methods in our store. There are several different options on how to use PayPal on our site.

PayPal Express Checkout is the fastest method which requires only clicking the PayPal Express button on the product page or at shopping cart page or at the checkout page.

PayPal Standard is the service where you fill out all fields on the checkout page and choose PayPal standard as the preferred payment method. You can then pay either with your PayPal account or with a wide range of Credit Cards, without the need of registration for a PayPal account.

PayPal Invoice is usually used when you decide to buy a product we do not have listed on our webpage or when you decide to make a down payment (advance payment of 30% of the full value) for a product that will have a longer production time. PayPal invoice is sent in an email with all payment instructions and can be paid with PayPal balance (if you have PayPal account) or with a wide range of Credit Cards without any registration needed.

Credit Cards over PayPal

Credit Cards over PayPal is an effective way to pay with a wide range of different credit cards which are accepted by the PayPal system. You do not need a PayPal account for this payment method and you do not need to register. Payment is done on PayPal’s encrypted page where you input your credit card information as shown on the picture below.

Returning an item

Every customer has the right to return any product(s) in a period of 15 days after the product(s) have been received. The cancellation period will expire after 15 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

Returns are done without any questions asked, since we believe that this is not only a customer right by law but it is also a legitimate choice. If you received a product and you see that it does not fit your needs, it is understandable that you will wish to return it.

Effects of cancellation

When returning the product, the buyer sends it at his own expense and is entitled to a full refund upon return if the product is in the same condition as new, in its original packaging, and with all accompanying accessories, manuals, or any other items that belong to the product.

In the event of any damage or signs of use, reduced quantity, or similar cases, Optics Trade d.o.o. reserves the right to refuse the return or to refund only up to 50% of its original value.

If the customer does not agree with the offered refund value, the product will be returned to the customer without refund. We appreciate your understanding as we aim to maintain the quality of our products and services.

The refund will be processed within 30 days upon receipt of the returned product and can only be made via transfer to the customer's bank account or in the form of a credit note for a future purchase in the online store. We advise customers to choose to insure the shipment and pack the goods as carefully as possible when sending them back.

Return or exchange process

You can request a refund or exchange using the following link: Return or exchange Form.
Fill in the form and click on the 'submit' button.
Please enter the correct contact details.
Please also enter the purchase date and invoice number.
Enter the details of the product you are returning. If you requested an exchange and you already know which model you wish to exchange your product for, please enter the SKU or model of the new product in the 'exchange' field. If the cost of the new product is higher, you will be later informed of the extra charge.
Please take photos of your product from all sides and with all accessories. The serial number of the product, if any, should be visible in the photo.
Our customer service employee will review your data within 1-2 working days to check if the product is without faults and if you are entitled to your request.
Once approved, you will receive instructions on how to send the product back to us. You will receive a PDF form by email, which should be printed and included in the parcel along with the product. If you are not entitled to a refund or exchange, you will be informed.
Once we receive the product, we will inspect it and assess whether it matches your photos.
Once approved, you will be able to choose a new product or will be refunded the purchase price using the same payment method you chose for your last order, unless you chose ‘cash on delivery’, in which case we will ask you to provide us with your bank account details.

Warranty policy

Many of our optical products have long warranty periods and are usually used for many years, sometimes even decades. Possibility of having a problem with any optical problem is small, however in the course of time it can happen. Since we believe that aftersales services are a cornerstone of any good online store, we also believe that it is our duty to help our customers in such cases. If you have a problem with your product and think that it should be repaired or replaced under warranty, please fill out RMA Form below or click on button "Start your repair".

We will help you with:

Arranging shipping to the manufacturer or to our company
Communication with the manufacturer
Arranging and advising about customs regulation if the product has to be shipped in the EU and later repaired out of EU again. We have a wealth of experience in this matter and can make sure that you will not have any problems with reimporting the repaired product back to your country.

If the product is already older than its warranty period, we can still arrange repair in most cases. Repairs can also be arranged for many European products even if they are damaged; however such repairs are paid for by the customer.

The bottom line of our Warranty policy is that our customers can always rely on our support no matter how long ago they bought a product from us and no matter where they live.

Repair process

You can submit a warranty claim using the following link: RMA FORM
Fill in the form and click on the 'submit button'.

Please enter the correct contact details of the person making the claim.
If you purchased the product from us, please also enter the date of purchase and invoice number. Otherwise, we reserve the right to charge additional costs to resolve the complaint.
Please provide details of the product you are filing a claim about, including a detailed description of the problem.
To help resolve your claim, please take a photo of your product so that the defect is visible. If the product has a serial number, it should also be visible on the photo.
Our customer service employee will review your data within 1-4 working days and check if your product is eligible for a warranty claim (i.e. if the product is still under warranty for repair).

Once approved, you will receive instructions on how to send the product back to us. You will receive a PDF form by email, which should be printed and included in the parcel along with the product. If you are not entitled to a repair, you will be informed.
Once we receive the product, we will inspect it and assess whether it matches your photos (repairs can take 4-6 weeks).
We will keep you informed of any changes (additional repair costs, etc.) during the repair.
After receiving the product from the repair shop, we check that the defect has been rectified and send the product back to you. In case of additional costs, we will return the product to you after receiving the additional payment.

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